Grace Model For Responding To Online Hate
- Campus Unit: Bias Incident Support Services
- Updated:
Prepared by the Hate-Bias Response Team & Bias Incident Support Services at the University of Maryland.
The G.R.A.C.E Model
Remember to center the voices & experiences of those impacted by hate & bias online
Get Ready
- Secure video conferences with passwords, private meetings, locked sharing & chat functions, etc.
- Have others assist with facilitating meetings & moderating online forums
Respond & Report
- Document everything—record videos, capture pictures, copy text
- Report internally to bias units, diversity officers, campus police, or HR staff
- Contact bias response staff and advocacy or enforcement agencies for support
Acknowledge
- Reach out to those impacted as soon as possible
- Acknowledge the harm experienced
- Offer specifics of how you’re able to support those impacted
Communicate
- Communicate with transparency: Provide accurate information and dispel misinformation
- Include an action plan to address the incident
- Use thoughtful, trauma-informed, inclusive language that conveys genuine empathy and concern
Topics
Type
Campus Unit