Grace Model For Responding To Online Hate
- Campus Unit: Bias Incident Support Services
- Updated:
![The Grace Model Logo](https://optimise2.assets-servd.host/diversity-inclusion/production/images/default/the-grace-model-logo.png?w=1440&h=1080&auto=compress%2Cformat&fit=crop&crop=focalpoint&fp-x=0.4604&fp-y=0.5167&dm=1654612202&s=c1eb77e4bb056888c9842bf064fc5087)
Prepared by the Hate-Bias Response Team & Bias Incident Support Services at the University of Maryland.
The G.R.A.C.E Model
Remember to center the voices & experiences of those impacted by hate & bias online
Get Ready
- Secure video conferences with passwords, private meetings, locked sharing & chat functions, etc.
- Have others assist with facilitating meetings & moderating online forums
Respond & Report
- Document everything—record videos, capture pictures, copy text
- Report internally to bias units, diversity officers, campus police, or HR staff
- Contact bias response staff and advocacy or enforcement agencies for support
Acknowledge
- Reach out to those impacted as soon as possible
- Acknowledge the harm experienced
- Offer specifics of how you’re able to support those impacted
Communicate
- Communicate with transparency: Provide accurate information and dispel misinformation
- Include an action plan to address the incident
- Use thoughtful, trauma-informed, inclusive language that conveys genuine empathy and concern
Topics
Type
Campus Unit