New name, same great services
The Hate-Bias Response Program is now Bias Incident Support Services (BISS). The program will continue to provide the same services to community members affected by a hate-bias incident.

Bias Incident Response Protocol

What is a bias incident?

Generally, bias incidents are acts characterized by some expression of bias against a particular group, or towards an individual because of their membership (or perceived membership) in that group. Bias incidents may range from acts considered to be offensive to actions that cause harm.

Although bias incidents sometimes constitute hate crimes or discrimination (as defined under the University’s Non-Discrimination Policy), not all bias incidents rise to the level of a hate crime or discrimination.

What is a hate crime?

A hate crime is a criminal act (against person or property) that is motivated, in whole or in part, by the offender’s hate or bias towards a particular individual or group because of membership in that group (as defined by law). Bias incidents are sometimes considered to be hate crimes, but not always.

Report a bias incident

To report a bias incident, you may contact UMPD by calling:

Emergency 911 or ; Mobile Phone #3333 | Non-Emergency

You can also report online to the Office of Diversity and Inclusion (ODI) at:

Response to bias incidents
  1. The report will be taken by UMPD or ODI as soon as it is received.

  2. Acknowledge receipt of the report and review within 72 hours.

    1. UMPD will offer a verbal acknowledgement and conduct an investigation.

    2. ODI will provide electronic acknowledgement.

  3. Inform and consult with relevant campus administrators regarding any necessary and appropriate action.

  4. The Program Director of Bias Incident Support Services (BISS) will consult with individuals affected by the bias incident and formulate an action plan in coordination with the Bias Incident Support Team.

  5. ODI will maintain a log of bias incidents on a webpage that will be updated as reports are received. This log will be accessible to the campus community.

  6. Criminal and/or university sanctions maybe pursued against perpetrators of true threats or other legally actionable misconduct. Sanctions will not be pursued when speech is determined to be legally protected.

The purpose of the bias incident response protocol is to create a more inclusive and safe environment for the campus community by ensuring that there is an accessible venue to report bias incidents. This is a continuous improvement process and the protocol will continue to be refined through feedback from our campus community. Please contact Bias Incident Support Services at or with any questions or suggestions.

Report a Hate-Bias incident

The University of Maryland values diversity and is committed to creating an inclusive and respectful campus for students, faculty and staff. Acts of bias and intimidation are unacceptable behaviors that go against our university’s core values. If you have been impacted by and/or have witnessed a hate-bias incident, you can file a report by completing the online form.

You may also contact UMPD by calling:

Emergency: 911 or 301-405-3333 - Mobile Phone #3333

Non-Emergency: 301-405-3555